Returns

We accept returns on eligible items within 7 days of the delivery date.

To qualify for a return, items must be:

• Unworn, unused, and in their original condition.
• Returned with all original tags attached.
• Returned in the original packaging, including garment bags and protective coverings where applicable.
• Free from perfume, makeup stains, deodorant marks, odours, alterations, damage, or signs of wear.

EVASA reserves the right to refuse returns that do not meet these requirements.

Non-Returnable Items

The following items are not eligible for return or refund:

• Final Sale items.
• Gift cards.
• Custom-made or made-to-order pieces.
• Altered garments.
• Accessories including earrings and other hygiene-sensitive items.
• Items purchased during promotional clearance events marked as non-returnable.

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method within 7–14 business days. Please note that your financial institution may require additional time to process the refund. Original shipping fees, duties, taxes, and customs charges are non-refundable.

Exchanges

We currently offer exchanges for:

• Alternative sizes of the same style, subject to availability.
• Items received damaged or defective.

If you would like to exchange an item, please contact our Customer Care team before returning your purchase.

International Orders

EVASA proudly ships worldwide.

For international returns:

• Customers are responsible for return shipping costs.
• Any duties, taxes, customs fees, or import charges incurred during the return process are the responsibility of the customer.
• We recommend using a tracked and insured shipping service, as EVASA cannot be held responsible for items lost in transit.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs of the item and packaging.

Our team will review the matter and work to resolve it promptly.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

1. Check your bank account again.
2. Contact your credit card provider, as processing times may vary.
3. Contact your bank.

If you have completed these steps and still have not received your refund, please contact us at care@evasa.ae.