Shipping Policy

Shipping Policy

Last Updated: June 2026

At EVASA, we are committed to delivering your order with the same care and attention that goes into creating each of our pieces. Please review our Shipping Policy below for information regarding order processing, delivery, and international shipments.

1. Worldwide Shipping

EVASA proudly offers worldwide shipping, bringing our collections to customers across the globe.

Shipping destinations and available delivery options will be displayed at checkout.

2. Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Please note:

-Orders are not processed, shipped, or delivered on weekends or public holidays.
-During collection launches, promotional periods, or peak seasons, processing times may be extended.
-If there is a significant delay in dispatching your order, our Customer Care team will notify you.

3. Delivery Timeframes

Estimated delivery times are as follows:

United Arab Emirates

-Standard Delivery: 1–3 business days
-Express Delivery: Next business day (where available)

GCC Countries

-Estimated Delivery: 2–5 business days

International Orders

-Estimated Delivery: 3–10 business days, depending on destination and customs clearance procedures.

Delivery estimates are provided for guidance only and are not guaranteed.

4. Shipping Fees

Shipping charges are calculated at checkout based on:

-Delivery destination;
-Selected shipping method;
-Order value;
-Package weight and dimensions.

Any applicable shipping fees will be clearly displayed before payment is completed.

5. Customs Duties and Taxes

International orders may be subject to:

-Import duties;
-Customs fees;
-Local taxes;
-Government charges.

These charges are determined by the destination country’s customs authorities and are the responsibility of the customer unless otherwise stated by EVASA.

EVASA has no control over these charges and cannot predict their amount.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing:

-Tracking information;
-Courier details;
-Instructions to monitor your shipment.

Please allow up to 24 hours for tracking updates to become active.

7. Delivery Requirements

To ensure successful delivery, customers are responsible for providing accurate and complete shipping information, including:

-Full name;
-Delivery address;
-Contact telephone number;
-Email address.

EVASA is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided at checkout.

8. Failed Deliveries and Refused Shipments

If a shipment is:

-Refused by the recipient;
-Returned due to an incorrect address;
-Returned after multiple failed delivery attempts;

the customer may be responsible for:

-Return shipping costs;
-Re-delivery charges;
-Any customs or handling fees incurred.

These amounts may be deducted from any eligible refund.

9. Lost, Damaged, or Delayed Shipments

If your order arrives damaged, is lost in transit, or experiences an unexpected delay, please contact EVASA Customer Care as soon as possible.

Claims relating to damaged deliveries should be reported within 48 hours of receipt and accompanied by photographs of the item and packaging.

While EVASA will work closely with our shipping partners to resolve such matters, we cannot guarantee replacement or reimbursement until the courier’s investigation has been completed.

10. Pre-Orders and Made-to-Order Items

Certain products may be offered on a pre-order or made-to-order basis.

For these items:

-Estimated dispatch dates will be indicated on the product page.
-Delivery timeframes begin once the item has been dispatched.
-Production timelines may vary depending on the nature of the piece.
-If there are significant changes to the estimated dispatch date, customers will be notified accordingly.

11. Changes to This Shipping Policy

EVASA reserves the right to amend this Shipping Policy at any time without prior notice.

Any updates will be published on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions regarding shipping or your order, please contact us:

EVASA Customer Care

Email: care@evasa.ae

Website: www.evasa.ae

EVASA Commitment

From our atelier to your doorstep, EVASA is dedicated to delivering an experience defined by elegance, reliability, and exceptional service. Every order is prepared with care to ensure your EVASA moment arrives beautifully and seamlessly.